After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item.

Returns take approximately seven business days to process upon receipt of the item. Refunds will be issued via the method of payment used in the original purchase, or by checking if the original payment method was bank wire, cash or certain other payments requiring special processing. International bank wire purchases will be refunded in USD according to the exchange rate at time of purchase.

The Luxurio is not responsible for differences in foreign currency refund amounts due to exchange rate fluctuations between the time of purchase and refund. The Luxurio is not responsible for any foreign exchange or other fees that are charged by the customer’s financial institution. For all credit card refunds, please allow one monthly billing cycle in order for your credit to appear.

If your return shipping authorization has expired, please contact us at Contact@theluxurio.com to request another return shipping authorization.

All requests for refunds must be in writing via email or fax. Any returns showing signs of wear or those that have been engraved, altered, resized, or damaged in any way will not be accepted for return. Improperly packaged or uninsured items will be refused receipt.

If you have any questions about our return procedure, please contact us at Contact@theluxurio.com