Shipping & Returns
Shipping Policy
Free Shipping Both Ways With FedEx
We offer free FedEx shipping on every US, Canadian, UK, and Australian order. To make your The Luxurio purchasing experience as stress-free as possible, we also offer free return shipping on all orders from the US, Canada, UK, and Australia!
Because we make most items to order, time from order to delivery will vary depending on the item ordered. All orders are shipped via FedEx and are scheduled to arrive on or before the expected delivery date shown in the order confirmation. Some orders may arrive earlier than the expected delivery date if they are ready. You will receive an email confirmation once your order ships.
At The Luxurio, we have shared in the unforgettable memories of thousands of our customers, and we understand that jewelry is often given for special surprise occasions such as an engagement. Please let us know what we can do to make sure you maintain your surprise. Special arrangements, such as Saturday delivery, delivery on a particular date, or holding at a FedEx location, can be made by contact us at support@theluxurio.com all orders are presented in distinctive FSC certified packaging!
Shipping Policies
For your protection, The Luxurio always:
● Insures and registers all items for their full value.
● Requires that all deliveries are made to a physical business or home address only. We do not ship to P.O. box addresses.
● International shipments can be processed online.
● Customs processes and import duties are the responsibility of the customer; please check with your local customs office for information.
● Other than GST/PST/HST, there are no additional import duties for orders shipped to Canada and Australia.
● For orders shipped to the UK, The Luxurio collects the relevant duties for each order.
● Learn more about our Canadian, UK and Australian shipping policies, and contact us with any international shipping questions.
The Luxurio is committed to timely delivery for your order. However, delivery delays due to inclement weather conditions, carrier delays or incorrect addresses are beyond our control. Shipping fees are non-refundable. An alternative shipping method may be used when deemed appropriate to reach your target destination and target delivery date. On the rare occasion that your order is tampered with or lost during shipment, you must report this to The Luxurio within 5 days of receiving your tracking number.
For insurance reasons we cannot reroute packages after they have shipped from The Luxurio.
If you have any questions about our shipping procedures, please contact us at support@theluxurio.com
Return Policy
Free 30 Day Returns & 60 Day Resizes
At The Luxurio, we offer complimentary 30 day returns, so that you can make sure your purchase is just right. If for any reason you are not satisfied with your purchase, simply return it within 30 days for an exchange or full refund. For eligible orders, our return, exchange, and resize policy timelines begin when your purchase is available for shipment or pickup. We take pride that our jewelry is produced with exceptional standards!
The Luxurio is proud to offer free return shipping on all ring, loose diamond, and loose gemstone orders. We will provide the free FedEx return shipping label, so that your return process is seamless and easy.
Within 60 days of when your purchase is available for shipment or pickup for our US, Canadian, UK, and Australian customers, we also offer one complimentary resizing for our standard ring styles with free shipping both ways. Please note our eternity rings cannot be resized due to their design. Custom, modified, and engraved rings are subject to resize fees. Outside of the 60 day complimentary resize period, rings can be resized for a fee when within jeweler’s recommended sizing range. The Luxurio offers one complimentary resizing for our vintage rings, within the sizing tolerance listed online for each ring. In order to maintain structural integrity, certain vintage rings and rings in our Extraordinary Collection are final sale if they are resized. Vintage or Extraordinary rings that are final sale if resized are marked clearly when a ring size is selected. If you resize your ring at the time of your purchase, any subsequent resizes will be subject to fees.
For orders shipped outside the US, Canada, the UK, and Australia we do not offer free ring resizing or free returns due to potential taxes being levied. For more information, please don’t hesitate to call to speak to a jewelry consultant at Support@theluxurio.com
Please note that returned items must be in their original, unworn condition and accompanied by all original documentation. Due to their personalized nature, the following orders are non returnable:
● items that have been modified, engraved, or resized
● items that have previously been exchanged;
● layaway orders after 30 days from purchase; and custom designed jewelry.
If a piece is returned for a refund or canceled during production, your next purchase will qualify for exchange. Alterations to orders currently in process void the complimentary resize, return and exchange policies. If you have a special request for a later delivery date, our 30 day return/exchange period begins on the date that your order was first available to ship.
How To Return An Order
Obtain the Return Shipping Authorization Code: Contact us at Support@theluxurio.com to obtain a return shipping authorization code and request your free FedEx return shipping label. Write your return shipping authorization code on the outside of the package you are returning. (Please note that the free FedEx return shipping label only applies to ring, loose diamond, and loose gemstone orders from the US, Canada, UK, and Australia.)
Packing your order: For all returns and exchanges, include all original packaging and accompanying materials, including the packing slip and all diamond certificates (a $250 replacement fee per certificate will be charged otherwise). For resizes, do not include original certificates and accompanying materials. For security reasons, do not write jewelry, diamonds or other related words anywhere on the package.
Shipment and Insurance: In order for the insurance to be valid with the use of your FedEx prepaid label, you must “double box” your shipment and follow these instructions. Enclose your item inside its original ring/jewelry box. For your convenience, we recommend using the original packaging from your order. Place the ring/jewelry box inside the medium box. Place the medium box inside the larger box. If you do not have the original packaging, please include the ring/jewelry box inside a small FedEx Priority box and seal it. Place the small FedEx Priority box inside a medium FedEx Priority box. Affix the label to the outside of the larger box and drop it off at your nearest FedEx location. The Luxurio and FedEx are not responsible for packages dropped off in FedEx Drop Boxes or Non-FedEx staffed locations. Obtain a FedEx receipt to confirm that the item has been shipped – this receipt will act as proof of insurance.
If you decide to use a different shipping method you can ship it back by any carrier. For your protection, please ship your item fully insured, signature required, and request a return receipt for confirmation that your shipment has reached The Luxurio. The Luxurio is not responsible for items lost or damaged while shipping.
Refund Process
After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item.
Returns take approximately seven business days to process upon receipt of the item. Refunds will be issued via the method of payment used in the original purchase, or by checking if the original payment method was bank wire, cash or certain other payments requiring special processing. International bank wire purchases will be refunded in USD according to the exchange rate at time of purchase.
The Luxurio is not responsible for differences in foreign currency refund amounts due to exchange rate fluctuations between the time of purchase and refund. The Luxurio is not responsible for any foreign exchange or other fees that are charged by the customer’s financial institution. For all credit card refunds, please allow one monthly billing cycle in order for your credit to appear.
Packages without a return shipping authorization number or packages that were refused delivery will not be accepted for refund and are subject to a minimum restocking charge of $50. Return shipping authorizations are active for seven days from the date of issue and packages must be shipped during the active time period of your return shipping authorization. If your return shipping authorization has expired, please contact us at Support@theluxurio.com request another return shipping authorization.
All requests for refunds must be in writing via email or fax. Any returns showing signs of wear or those that have been engraved, altered, resized, or damaged in any way will not be accepted for return. Improperly packaged or uninsured items will be refused receipt.
If you have any questions about our return procedure, please contact us at support@theluxurio.com